Support
Frequently asked questions
Can't find what you're looking for? Reach out — we're happy to help.
What sizes do you offer?
Every fragrance is available as a 3ml, 5ml, or 10ml decant, so you can try a scent before committing to a full bottle. Stock and pricing are shown per size on each product page.
Are these authentic, original fragrances?
Yes, 100% authentic. We don't sell the original sealed bottle itself — each fragrance is carefully decanted (repackaged) from a genuine, original bottle into 3ml, 5ml, or 10ml sizes, so you get the real fragrance oil at a fraction of the full-bottle price.
What payment methods do you accept?
We accept major cards and other Stripe-supported payment methods at checkout, as well as Cash on Delivery for eligible orders.
How long does delivery take?
Orders within the UAE typically arrive within 2–3 business days — see our Shipping Policy for details.
Can I cancel or change my order?
You can cancel an order yourself from your account's Order History as long as it hasn't shipped yet. If you paid by card and cancel, your order will show "Refund pending" until the refund is processed — see our Refund Policy for details.
How do I track my order?
Sign in and go to Account → Orders to see live status — placed, processing, shipped, or delivered — for every order.
Do you ship internationally?
We currently ship within the UAE only — international shipping isn't available yet.
How can I get in touch?
Reach us anytime via the Contact Us page — by email, or raise a complaint or question directly from there.