Refund policy

You can cancel an order yourself from Account → Orders at any point before it ships. Once an order has shipped, it can no longer be cancelled — see Returns below instead.

If you cancel an order that was paid by card, no refund is issued automatically — your order's payment status will show Refund pending while we process it manually, and update to Refunded once it's complete. Refunds are returned to your original payment method within 30 days.

Cash on Delivery orders that are cancelled before dispatch have nothing to refund, since payment hasn't been collected yet.

Delivered orders can be returned within 10 days, provided the box is unopened and unused. Once a decant's packaging has been opened, it can no longer be returned or exchanged, for hygiene reasons. To start a return, contact us via the Contact Us page with your order number.

If your order arrives damaged, incorrect, or incomplete, contact us via the Contact Us page within 5 days of delivery with your order number and a photo where relevant, and we'll arrange a replacement or refund.

Reach out via Contact Us with your order number. We'll confirm eligibility and next steps by email or WhatsApp.